KENYIU CLEANING SERVICE LIMITED –PRIVACY POLICY FOR iOS APP

Last Updated: 1-1-2026

1. Introduction

Welcome to the mobile application (the“App”) of KENYIU CLEANING SERVICE LIMITED (“we,” “our,” or “us”). We arecommitted to protecting your privacy and personal data. This Privacy Policyexplains how we collect, use, disclose, and safeguard your information when youuse our iOS App and our related website at https://www.kenyiuhk.com/ (the“Site”).

Please read this policy carefully. Bydownloading, accessing, or using the App, you agree to the terms of thisPrivacy Policy. If you do not agree, please do not access or use the App.

2. Information We Collect

We may collect the following types ofinformation:

A. Personal Information You ProvideDirectly:

• Contact Information: Name,     email address, phone number, and physical address when you make an     inquiry, request a quote, or book our services through the App.
• Account Information: If you     create an account, we collect your login credentials and profile details.
• Service Details: Information     about the cleaning services you request, including location, frequency,     and specific instructions.
• Payment Information: Payment     card details or other financial information necessary to process     payments. Note: We use secure third-party payment processors, and     we do not store full credit card numbers on our servers.
• Communications: Records of     your correspondence with us (e.g., customer support inquiries, feedback).

B. Information Collected Automatically:

• Device Information: Data about     your mobile device, including device model, operating system (iOS     version), unique device identifiers (e.g., IDFA, if permitted), and mobile     network information.
• App Usage Data: Information     about your interactions with the App, such as features used, time spent,     crash reports, and performance logs.
• Location Data: With your     explicit consent, we may collect precise or approximate location data from     your device to facilitate services like providing quotes for your specific     address or dispatching our cleaning teams. You can enable or disable     location services through your device settings.

3. How We Use Your Information

We use the collected information for thefollowing purposes:

• To provide, operate, and maintain our App and services.
• To process your bookings, manage your account, and fulfill your     service requests.
• To communicate with you, including sending service updates,     confirmations, and support messages.
• To process your transactions and send invoices.
• To improve, personalize, and enhance your experience with our     App and services.
• To develop new features and services.
• To monitor and analyze usage and trends to improve App     functionality.
• To protect the security and integrity of the App and our     business.
• To comply with legal obligations.

4. Legal Basis for Processing (forEEA/UK Users)

If you are located in the European EconomicArea (EEA) or the United Kingdom, our legal basis for processing your personaldata includes:

• Performance of a Contract: To     provide the services you have requested.
• Consent: Where you have given     clear consent (e.g., for location services or marketing communications).
• Legitimate Interests: For our     operational purposes, security, and improvement of our services, where     these interests are not overridden by your data protection rights.
• Legal Compliance: Where     necessary to comply with the law.

5. Sharing Your Information

We may share your information in thefollowing situations:

• Service Providers: With     trusted third-party vendors who perform services on our behalf, such as     payment processing, data analysis, email delivery, hosting services, and     customer service.
• Legal Requirements: If     required to do so by law or in response to valid requests by public     authorities (e.g., a court or government agency).
• Business Transfers: In     connection with any merger, sale of company assets, financing, or     acquisition of all or a portion of our business.
• With Your Consent: For any     other purpose disclosed to you with your prior consent.

We do not sell, rent, or trade yourpersonal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical andorganizational measures to protect the security of your personal information.However, no method of transmission over the Internet or electronic storage is100% secure, and we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information onlyfor as long as necessary to fulfill the purposes outlined in this PrivacyPolicy, unless a longer retention period is required or permitted by law.

8. Your Data Protection Rights

Depending on your location, you may havecertain rights regarding your personal data, including:

• The right to access, update, or delete your information.
• The right to rectification of inaccurate data.
• The right to object to or restrict our processing of your data.
• The right to data portability.
• The right to withdraw consent at any time (where processing is     based on consent).

To exercise these rights, please contact ususing the details in Section 12.

9. Third-Party Links

Our App may contain links to otherwebsites, including our main Site. This Privacy Policy applies only to our App.We are not responsible for the content or privacy practices of any third-partysites.

10. Children’s Privacy

Our App is not intended for individualsunder the age of 13. We do not knowingly collect personal information fromchildren under 13. If you become aware that a child has provided us withpersonal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from timeto time. We will notify you of any changes by posting the new Privacy Policy onthis page and updating the "Last Updated" date. You are advised toreview this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns aboutthis Privacy Policy or our data practices, please contact us at:

KENYIU CLEANING SERVICE LIMITED
Email: [Insert your designated privacy contact email,e.g., privacy@kenyiuhk.com]
Website: https://www.kenyiuhk.com/
Address: [Insert your company's registered office address here]

Disclaimer: Thistemplate is provided for informational purposes and may not constitute legaladvice. It is crucial to consult with a qualified legal professional to ensurethis Privacy Policy is complete, accurate, and fully compliant with allapplicable laws and regulations in your jurisdiction, including Apple's AppStore guidelines, the Hong Kong Personal Data (Privacy) Ordinance (PDPO), andpotentially the GDPR for European users.